--- title: "Customer Code of Conduct | Soca Islands" description: "The Soca Islands Customer Code of Conduct: how we look after each other on our trips." canonical_url: "https://socaislands.com/fr/about/legal-stuff/customer-code-conduct" locale: fr meta: "og:description": "The Soca Islands Customer Code of Conduct: how we look after each other on our trips." "og:image": "https://socaislands.com/og-default.jpg" "og:image:height": "630" "og:image:width": "1200" "og:title": "Customer Code of Conduct" "twitter:description": "The Soca Islands Customer Code of Conduct: how we look after each other on our trips." "twitter:image": "https://socaislands.com/og-default.jpg" "twitter:title": "Customer Code of Conduct" --- > Index of every page on this site: [llms.txt](https://socaislands.com/llms.txt) # Customer Code of Conduct **SOCA ISLANDS CUSTOMER CODE OF CONDUCT** > **Version 2026.10.1** > **Effective for bookings made on or after 22 October 2026** > **This Code of Conduct was updated on October 22 2026** This Code applies to every traveller on a Soca Islands trip and to any guest a traveller brings to a Soca Islands activity, accommodation or event. Following it is a condition of your booking under section 15 of our [Booking Terms and Conditions](https://socaislands.com/about/legal-stuff/customer-terms-conditions). It is short on purpose: it describes how we look after each other so everyone has a great trip. This version applies to bookings made on or after 22 October 2026. Bookings made before then remain under the version in force when they were made. **1. RESPECT EVERYONE** Treat fellow travellers, our hosts, suppliers and local people with courtesy. Harassment, bullying, threats and violence are not tolerated, in person or online, including in trip WhatsApp groups and on social media. **2. NO DISCRIMINATION OR HARASSMENT** We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion (or lack of it), sex, gender identity or expression, sexual orientation, age, disability, marital or family status, body size or appearance. This includes jokes, slurs and unwanted comments. See our Non-discrimination Policy. **3. CONSENT** Any sexual or physical contact requires clear, enthusiastic consent from everyone involved, every time. Someone who is asleep, unconscious or heavily impaired cannot consent. "No", silence or hesitation means no. **4. ALCOHOL AND DRUGS** Many of our experiences, including Carnival fetes, include alcohol. Please drink responsibly and look out for each other. Do not take part in any activity, such as swimming, boat trips, hiking or the road, while impaired to a degree that puts you or others at risk; our hosts may ask you to sit an activity out. Illegal drugs are not permitted on any Soca Islands trip, and local drug laws can carry severe penalties. **5. FOLLOW INSTRUCTIONS AND BE ON TIME** Follow the reasonable instructions and safety briefings of our hosts and suppliers. Transfers and activities run to schedule; please be on time so the group is not held up (see the transport timings in our Booking Terms). **6. LOCAL LAWS AND CUSTOMS** Respect the laws, customs and environment of the places we visit. You are responsible for any fines or penalties you incur. **7. PHOTOS OF OTHER TRAVELLERS** Ask before you photograph or post other travellers, and remove content if someone asks you to. See our [Image Policy](https://socaislands.com/about/legal-stuff/image-policy). **8. PROPERTY** Look after the accommodation, transport and venues we use. You are responsible for the cost of any damage or loss you cause. **9. HOW TO RAISE A CONCERN** If you experience or see behaviour that breaks this Code, or anything that makes you feel unsafe, tell the Soca Islands host on your trip straight away, or email bookings@socaislands.com. We take every report seriously, we keep it as confidential as we can, and nobody who reports a concern in good faith will be treated badly for doing so. If your concern is about a Soca Islands host or another member of our team, email bookings@socaislands.com directly: it goes to the company's management, not to the host, and you do not need to raise it with the host first. In an emergency, contact local emergency services first. Where the law requires, or where someone's safety is at risk, we may involve the local authorities. **10. WHAT HAPPENS IF THE CODE IS BROKEN** Depending on how serious the behaviour is, our host may give a warning where it is safe to do so, exclude you from an activity, or remove you from the trip. If you are removed, you will not receive a refund and you must pay your own costs of accommodation and travel home. We may refuse future bookings. These consequences are set out in section 15 of our [Booking Terms and Conditions](https://socaislands.com/about/legal-stuff/customer-terms-conditions). --- Earlier versions are available on request from hello@socaislands.com. ## Other agreements [

Soca Islands Website Terms of Use

How you may use our website](https://socaislands.com/about/legal-stuff/website-terms-conditions) [

Privacy Policy

What personal information we collect, how we use it and your rights](https://socaislands.com/about/legal-stuff/privacy-policy) [

Cookie Policy

How we use cookies with your consent to provide you with a better experience](https://socaislands.com/about/legal-stuff/cookie-policy) [

Booking Terms and Conditions

The terms for bookings made from 22 October 2026: payments, cancellations, changes and your rights](https://socaislands.com/about/legal-stuff/customer-terms-conditions) [

Customer Participation Agreement

Applies to bookings made before 22 October 2026](https://socaislands.com/about/legal-stuff/customer-participation-agreement) [

Gift Card Terms

What a travel gift card can be used for, how to redeem one, and why it does not expire](https://socaislands.com/about/legal-stuff/gift-card-terms) [

Image Policy

How we use trip photos and videos, and how to opt out](https://socaislands.com/about/legal-stuff/image-policy) [

Soca Islands Customer Code of Conduct

How we look after each other on our trips](https://socaislands.com/about/legal-stuff/customer-code-conduct) [

Soca Islands Non-Discrimination Policy

Our commitment to offering experiences where everyone feels welcome and respected](https://socaislands.com/about/legal-stuff/non-discrimination-policy) [

Soca Islands Affiliate Program Agreement

Terms for travel advisors, agencies, affiliates and creators](https://socaislands.com/about/legal-stuff/affiliate-program-agreement) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://socaislands.com/#identity","@type":"Organization","additionalType":"https://schema.org/TravelAgency","description":"Small-group trips to 50+ countries — carnival, adventure, safari, food and more — for travellers in their 20s to 50s who'd rather explore together.","email":"hello@socaislands.com","foundingDate":"2017","legalName":"Soca Islands LLC","name":"Soca Islands","publishingPrinciples":"https://socaislands.com/about/how-we-operate","telephone":"+16469724274","url":"https://socaislands.com","address":{"@type":"PostalAddress","streetAddress":"480A Chauncey Street","postalCode":"11233","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"},"areaServed":[{"@type":"Place","name":"Caribbean"},{"@type":"Place","name":"Europe"},{"@type":"Place","name":"Africa"},{"@type":"Place","name":"Middle East"},{"@type":"Place","name":"Asia"},{"@type":"Place","name":"Oceania"},{"@type":"Place","name":"North America"},{"@type":"Place","name":"Central America"},{"@type":"Place","name":"South America"}],"founder":{"@type":"Person","name":"Roger Kirton","jobTitle":"Founder and Chief Servant"},"image":{"@id":"https://socaislands.com/#/schema/image/1"},"knowsAbout":["Small-group tours","Hosted group travel","Destination management","Caribbean carnival travel","Trinidad Carnival","Grenada Spicemas","Barbados Crop Over","St Lucia Carnival","Vincy Mas","Jamaica Carnival","Antigua Carnival","St Kitts Sugar Mas","Carnival costume registration and collection","Solo travel and roommate matching","Cultural and heritage travel","Corporate and incentive group travel"],"logo":{"@type":"ImageObject","@id":"https://socaislands.com/#logo","url":"https://socaislands.com/soca-islands-logo-500.jpg","caption":"Soca Islands"},"sameAs":["https://www.instagram.com/socaislands","https://www.facebook.com/socaislands","https://x.com/socaislands","https://www.youtube.com/channel/UChlxMKFdwzCZ6WEFrMRZRdw","https://www.tiktok.com/@socaislands","https://www.linkedin.com/company/soca-islands","https://www.trustpilot.com/review/socaislands.com"]},{"@id":"https://socaislands.com/#website","@type":"WebSite","description":"Small-group trips to 50+ countries — carnival, adventure, safari, food and more — for travellers in their 20s to 50s who'd rather explore together.","inLanguage":"en-US","name":"Soca Islands","url":"https://socaislands.com","publisher":{"@id":"https://socaislands.com/#identity"}},{"@id":"https://socaislands.com/fr/about/legal-stuff/customer-code-conduct#webpage","@type":"WebPage","inLanguage":"en-US","url":"https://socaislands.com/fr/about/legal-stuff/customer-code-conduct","about":{"@id":"https://socaislands.com/#identity"},"isPartOf":{"@id":"https://socaislands.com/#website"}},{"@id":"https://socaislands.com/#/schema/image/1","@type":"ImageObject","contentUrl":"https://socaislands.com/og-default.jpg","inLanguage":"fr","url":"https://socaislands.com/og-default.jpg"}]} ``` ## Sitemap See the full [sitemap](https://socaislands.com/sitemap.md) for all pages.