Payments and Refunds
Available payment plans…
Soca Islands offers one of the most flexible payment plans available, making it easy and affordable to secure your travel experience. When you complete the booking form, you will see a clear breakdown of your payment schedule, including the required initial deposit, upcoming installment dates, and the exact amounts due at each stage. This allows you to plan your payments comfortably while locking in your spot on the trip.
Your schedule depends on how far ahead of departure you book:
- 90 days or more before departure: a $300 deposit per person secures your place ($500 on Carnival trips). The remaining balance is split into equal monthly payments, with the final payment due 60 days before departure.
- 60 to 89 days before departure: 50% of the trip price is due at booking, and the remaining 50% is due no later than 60 days before departure.
- Fewer than 60 days before departure: full payment is due at booking.
Pay in full and save 5%. Whenever a deposit option is available (more than 60 days before departure), choosing to pay the whole trip at booking takes 5% off your total. The discount is applied automatically on the booking form.
Prices are per person, based on sharing a room. The full balance is always due no later than 60 days before departure so that accommodation, activities and logistics can be confirmed.
We encourage guests to book early to take full advantage of the installment payment options and to guarantee their spot on the experience.
Payments FAQs
We know that booking your dream trip is a big deal, and we are here to make the payment process as smooth as possible. Below, you will find answers to some of the most common questions about payments, so you can feel confident and informed every step of the way.
If you need to cancel your booking within the first six days, we are happy to offer a refund for any payments you've made. However, if you cancel after those six days, we won't be able to refund any part of your payment. So, it is important to make sure your entire crew is ready to commit before you make a payment. You don't want to be out of pocket if someone backs out. Please note that if you change or cancel your booking, we won't be able to provide a refund or credit for future activities. This policy is firm, even in the case of COVID-19 (or similar pandemic situation), though local consumer laws will still apply. You are welcome to transfer your reservation to another customer, but keep in mind that the financial value of your booking or payments cannot be transferred.
You are welcome to transfer your reservation to another customer, but keep in mind that the financial value of your booking or payments cannot be transferred. To transfer your booking, please contact us at bookings@socaislands.com
In the unlikely event that we have to cancel a trip, don't worry. You can choose a free transfer to a future departure date at the same destination or to a different destination of equal value. If neither option works for you, we will provide a full refund within 14 days.
We want you to know exactly where you stand before you pay, so here is the timeline you agree to when you book:
Days 1 to 6 after you book: you can cancel for a refund of every payment you have made.
From day 7 after you book: your payments are non-refundable. You can still transfer your place to another traveller, but the money you have paid cannot be moved to another person, trip or date.
Your payment dates: the amounts and due dates are shown before you confirm and in your Soca Islands account. The full balance is due no later than 60 days before departure. If a scheduled payment is missed, your reservation can be cancelled without a refund.
If we cancel a trip: you choose a free transfer to a future departure or a different destination of equal value, or a full refund within 14 days.
At checkout, before you pay, you confirm that you have read and accept these terms, and we keep a record of that with your booking. If a charge is ever disputed, that record and your booking and payment history are what we share with your card issuer.
If something is wrong with a charge, please contact us first at bookings@socaislands.com so we can look at it with you. Nothing in our terms takes away rights you have under the law or your card issuer's rules. If a charge made in line with these terms is disputed and the dispute is decided in our favour, the amount remains due under your booking.
We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover, and Apple Pay on supported devices. All payments are made securely online, at checkout or in your Soca Islands account. If you would like to pay a large balance by bank transfer, contact us at bookings@socaislands.com.
There is no fixed deadline, but spaces on each trip are limited, so secure your spot as soon as you can. For trips 90 days or more away the deposit is $300 per person ($500 on Carnival trips); closer to departure a larger share (or the full amount) is due at booking, as shown in the payment plans below.
Log in to your Soca Islands account at any time to make a payment towards your trip. Your account shows each amount and its due date.
If your credit card payment is declined, it is a good idea to check with your bank to see why. If you are still having trouble, try using another card or get in touch with us at bookings@socaislands.com. If you are having trouble meeting an installment due date, please let us know in advance at bookings@socaislands.com, and we will do our best to help you out.